The Outdoor Plus Product Warranty Information
The Outdoor Plus Company (TOP) warranties manufacturer defects that prevent safe and correct function as follows:
Warranty periods are as follows:
Electronics, Gas Valves, & Pilot Assembly
Commercial - 6 Months | Residential - 1 Year
Warranty valid only with the purchase of a Pan &
Burner Kit or a Complete Fire Feature:
Stainless Steel & Aluminum Pans
Commercial -1 Year | Residential - 5 Years
Burner Ring & Burner Bars
Lifetime Warranty
Fire Pits/Bowls/Fireplaces/Paradise Falls/ GFRC/Powder Coat/Stainless Steel
1 Year Warranty
Self-Contained Units
Commercial - 6 Months | Residential - 1 Year
LED Lighting
Commercial - 6 Months | Residential - 1 Year
Torches
1 Year Warranty
Canvas Covers
1 Year Warranty
Stainless Steel Covers
1 Year Warranty
Wind Guards
1 Year Warranty -Does not cover cracking
Copper/Corten Steel Products
Natural Weathering is not warrantied
Electrodes & Spark Igniters
Not Warrantied (due to lifespan)
Ready-To-Finish Products
Not Warrantied (due to the unfinished nature of the product)
Custom Products
Not Warrantied
Ornaments & Media
Not Warrantied (due to direct heat)
Ornaments & Media
Not Warrantied (due to direct heat)
Product Return Policy
No returns on made-to-order goods.
No returns on custom features. NO EXCEPTIONS.
If a product is delivered incorrectly, the recipients must notify TOP within 48 hours.
TOP is not responsible for incorrect or damaged packages and shipments 48 hours after receiving them.
Product Testing Program
If you believe a unit or component you received is defective, The Outdoor Plus will gladly test any component at TOP’s facility. TOP will cover shipping back to you.
Defective
If a product is found to be defective, The Outdoor Plus will repair or replace the item at their discretion. TOP will absorb all costs of outgoing freight and replacement costs if product is in warranty.
Non-Defective
If the product is found to be non-defective it will be returned to the customer - no credit will be given.
TOP Error
If a return is needed due to a mistake on TOP’s part, we will issue an RMA and Return Services Label. When products are received at TOP, credit will be issued for the products and the outgoing freight on the original invoice.
Customer Error
If an RMA is asked for and covers current new products in the original package, we will authorize the return. The customer is responsible for the return shipping. When products are received we will issue credit for the original customer cost minus a 25% restocking charge.
Custom Orders DO NOT APPLY.
Freight Policy
All orders will be shipped FOB Ontario, California, with a standard shipping carrier selected by TOP, unless customer specifically requests their own carrier and account. A Freight quote may be requested in advance. TOP works diligently with standard carriers to achieve the best discounts available.
Non-Transferable Warranty
The product warranty is only valid for the original owner and does not transfer or reset with a change in ownership.
Further Product Warranty Information
- Warranty inormation commences from the date of original sale/shipment from The Outdoor Plus
- The warranty on parts and in-house labor will apply only to claims presented to us by TOP’s original customer and is in lieu of all other warranties expressed or implied.
- The defective product must be sent back to TOP with a Return Merchandise Authorization (RMA) issued by TOP for that specific product which states the nature of the defect or warranty claim. The original purchase information will be required.
- Product to be returned should be packed carefully. The Outdoor Plus is not responsible for shipping damage on returned items.
- RMA’s are only valid for 30 days which states the nature of the defect or warranty claim after the expiration date.
- The RMA number must be indicated on the outside of the return package and a copy of the RMA should be placed in the package with product.
- TOP is not responsible for damages caused by water, overheating, modification, abuse, improper storage, installation, or maintenance.
- TOP is not responsible for surface level rust on stainless steel products.
- TOP is not responsible for the actions of third parties, including negligence of the installer.
- Any labor involving installation or maintenance with the unit is not covered.
- This warranty excludes claims for incidental or consequential damage and indirect collateral expenses arising from product defects or warranty recovery. Product manufactured by TOP including cLCus, UL, or CSA Certified models, cannot be altered or modified in any way.
- The Outdoor Plus strongly advises the use of a Stainless Steel Cover or Canvas Cover to protect your Fire Pit or Bowl from harsh weather. Keeping your feature covered when not in use extends its lifespan. Remove the cover before operating to avoid voiding the warranty.
- The Outdoor Plus Company is not liable for damages caused by any third-party moving companies. Customers are advised to ensure their chosen movers are careful and insured.
- The Outdoor Plus is not liable for any damages or failures arising from the installation of our Ignitions on a third-party’s product. All ignition types must be installed with The Outdoor Plus product.
- The Outdoor Plus is not liable for any damages or malfunctions resulting from the use of third-party products.
